ugly side of social media

The Ugly Side of Social Media Part 2: Crap

by Shannon Paul on January 12, 2010

While many social media consultants like to sing Kum Bay Ya over the ways the web Democratizes everything from content to business processes, there’s a side effect that’s difficult to ignore when everyone shows up: crap content and crap sites. Some might even argue that so much crowdsourcing paves a straight path to mediocrity, but [...]

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The Ugly Side of Social Media: Entitlement

by Shannon Paul on January 5, 2010

As our expectations grow around business communication to include personalization, hyper-targeted messaging and responsiveness to our most trivial concerns in social networks could we be growing into a bunch of self-entitled brats?

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